We offer a 14-day return policy. This means that you have 14 days after receiving your item to request a return provided the merchandise is in the same condition in which you received it - unused, unopened, and in its original packaging.  We regret that we are unable to refund your original shipping charges unless the return was a result of our error. Return shipping cost will be at the expense of the customer.

If you believe you have received defective or incorrect merchandise, please contact us within 7 days of receipt and provide a photo of the defect. Return that is believed to be defective or incorrect must be received by us within 14 days of your order’s original shipment date.

We will only accept returns for items that are received in their original condition. Accessories, box packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you'll be charged a up to 20% re-stocking fee, or have your merchandise returned to you. Items damaged due to customer abuse or negligence will not be accepted.

We are unable to honour sale and/or promotional pricing or promo codes once an order has been completed. In addition, we cannot honour sale / promotional pricing once a sale or promotion has ended. We do not allow stacked discounts.

If you would like to initiate a return, please contact us at watsonz.nz@gmail.com. Please note that we will not accept any items returned without prior authorisation.

If you would like to exchange an item, the fastest way to ensure you receive the item you want is to initiate a return for the original item and make a separate purchase for the new item.

We will notify you once we have received and inspected your returned item. If approved, we will automatically issue a refund to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund to your account.

SHIPPING POLICY

New Zealand Shipping 

We ship orders from our office/warehouse nationwide. Shipping times may vary depending on where you live.

We use an overnight delivery service for shipping orders within the country. We dispatch all orders Monday – Friday*. Any orders received before 12pm will be aimed to dispatch at the end of the day but this may vary during peak seasons, promotions & holidays. 

*Courier delivery is not available on weekends and public holidays.

All shipments are tracked. Once your order has been shipped, we will send you a confirmation email with a tracking link so you can monitor your order's progress.

Shipping timeframe: 

• North Island urban addresses: within 1-2 business days
• South Island urban addresses: within 2-3 business days
• All Rural Addresses: within 3-5 business days

Lost or Damaged Packages

We are not responsible for lost packages once they have been handed over to the courier. Customers are encouraged to contact the courier directly to file a claim in such cases. Damaged or leaked items during delivery will be replaced upon providing evident proof.

Returns Due to Non-Delivery

If a package is returned due to non-delivery, the customer will be responsible for any additional shipping costs.

Note: This Shipping Policy is subject to change without notice. It is the customer's responsibility to review this policy periodically.